Terms and Conditions :: American Flight Adventures

Terms and Conditions for American Flight Adventures

By using this site, you acknowledge and agree to the disclaimers, terms, and conditions set forth below. Please read the following carefully:

Refunds

After 2 years, refunds are available only in the event that the purchased activity can no longer be offered by American Flight Adventures and its affiliates. If approved, all refunds will be issued to the purchaser of the gift certificate. American Flight Adventures may also be required to uphold pre-existing vendor policies which may include additional penalties or forfeitures. Properly cancelled reservations may be rescheduled within 3 years from the original date of purchase.

Adventure Experiences may be cancelled by a service provider for various reasons which may include inclement weather, unscheduled equipment maintenance requirements, emergency situations, conditions which affect specific service providers that may be unknown to American Flight Adventures, or any other unforeseen circumstance. In the event of inclement weather, most vendors will reschedule the experience if they are forced to cancel.

To request a refund after the 2 year window is closed, send an email to [email protected] containing the certificate number, purchaser name, address, telephone number and any additional information pertaining to the request. Expect a response within (3) business days.

Agents are available to accept your phone calls (7) days a week at our Corporate Headquarters. Hours of operation may vary seasonally, but agents are generally available during times convenient for customers located in regions stretching from the East Coast to the West Coast.

American Flight Adventures Service Providers

American Flight Adventures works with Service Providers within 100 miles from most major cities, and we are continuously adding locations and services offered. American Flight Adventures Service Providers have their own terms and conditions. In order to participate in the American Flight Adventures experience, participants will be required to accept their Terms and Conditions. Participants may also be required to sign an acceptance form or a waiver by the American Flight Adventures Service Provider and will be informed of this when they redeem their American Flight Adventures Gift Certificate or by the Service Provider at the time of the American Flight Adventures Experience.

American Flight Adventures Gift Certificates

Each Certificate is valid for a specific American Flight Adventures Experience and may be exchanged prior to booking. American Flight Adventures reserves the right to impose an administration fee in such cases. These new adventure experiences will have the same expiration and redemption dates as the original American Flight Adventures Certificate. The American Flight Adventures Certificate is proof of payment. The Certificate Number and Redemption Reference found on the American Flight Adventures Certificate will be used to identify recipients in communications with American Flight Adventures.

American Flight Adventures Certificates are non-replaceable and must be presented intact on the day of the American Flight Adventures Experience. American Flight Adventures Certificates can be redeemed for service from the issue date and are valid until the expiration date printed on the back of the American Flight Adventures Certificate.

If you have any questions regarding the Issue Date, Expiration Date or Redemption Date, please contact American Flight Adventures Customer Service at 1-877-976-0149.

Availability

American Flight Adventures Experiences should be booked a minimum of 14 days in advance and a minimum of 21 days for weekends or holiday periods.

Comments

For help resolving your issue, you may contact a Customer Service Advocate at 1-877-976-0149. If you would like to provide feedback on your experience, our Director would love to hear from you! You may send your comments via email to [email protected]

Your Right To Privacy

If you wish to purchase products or services described in this site, you may be asked to supply certain information, including credit card or other payment information. By providing such information, you represent and warrant that it is accurate, complete, and current. By making any such purchase, you agree to pay all charges (including shipping and handling charges) incurred by users of your credit card or other payment mechanism at the prices in effect when such charges are incurred. You are responsible for paying any taxes applicable to such purchase. Data about the activity of visitors to this site is automatically provided to American Flight Adventures.

American Flight Adventures may use or disclose information about your demographics and use of the site in any manner that does not reveal your identity. Email addresses, postal addresses, or telephone numbers and other personally identifying data about you is known to American Flight Adventures only when voluntarily submitted or posted to this site. American Flight Adventures may use such personally identifying information provided by you to send communications to you regarding orders placed. American Flight Adventures may also use this information to communicate advance notice of events and new products and services. American Flight Adventures reserves the right to refuse any order for any reason. Orders may be delayed or canceled if American Flight Adventures is not given completely accurate information and/or is unable to contact the person who has placed the order and/or is the primary cardholder for the order.

Read more about American Flight Adventures' Privacy Policy as it relates to your visit to the site.

Equality

We recognize that persons with disabilities may have difficulty participating in certain American Flight Adventures Experiences. American Flight Adventures encourages the involvement of all persons in our experiences.

American Flight Adventures is independently owned and operated. American Flight Adventures Service Providers are individually responsible for their health and safety standards and operating practices. American Flight Adventures therefore makes no guarantees of the consistency or efficacy of individual Service Providers.

Indemnification of American Flight Adventures

You agree to defend, indemnify and hold harmless American Flight Adventures for any loss, damages or costs, including reasonable attorneys' fees, resulting from any third party claim, action, or demand related to your use of the site.

Other Terms and Conditions

Although this site is accessible worldwide, not all products or services discussed or referenced herein are available to all persons or in all geographic locations. American Flight Adventures reserves the right to limit, in its sole discretion, the provision and quantity of any product or service to any person or geographic area it so desires. Any offer for any product or service made in or through this site is void where prohibited.

American Flight Adventures accepts no responsibility and shall not be liable for any loss, injury, claim, cost, damage, or any special, exemplary, punitive, indirect, incidental, or consequential damages of any kind, whether based in contract, tort, strict liability or otherwise which arises out of or is in any way connected with (a) the use and redemption of this certificate or (b) the performance or nonperformance by any Service Providers even if all parties have been advised of the possibility of damages. American Flight Adventures shall under no circumstances be liable for any delay or failure in performance resulting directly or indirectly from acts of nature, forces or causes beyond its reasonable control.

By exchanging the American Flight Adventures Certificate or ticket, the participant accepts all Terms and Conditions stated at the time of service and releases American Flight Adventures from any and all liability for any loss, injury, claim, cost or damage directly or indirectly connected with the chosen American Flight Adventures Experience.

If any provision of this Agreement is found to be invalid or unenforceable in any respect, the validity and enforceability of the remaining provisions shall not be affected. All clerical errors are subject to correction. The failure of American Flight Adventures to enforce at any time any of the provisions of the Agreement shall not be construed to be a waiver of such provisions or the right of American Flight Adventures to enforce such provisions in the future. Purchaser may not assign any rights under this Agreement without the written consent of American Flight Adventures. Purchaser shall have no right to set off amounts due with respect to one transaction for claims under any other transaction with American Flight Adventures.

Any disputes arising under this Agreement shall be resolved, if not sooner settled, by a state or federal court of competent jurisdiction located in Georgia, U.S.A., and the Purchaser hereby irrevocably submits to the exclusive jurisdiction of such courts.

These Terms and Conditions are subject to change without notice.

Please call us at 1-877-976-0149 with any questions or concerns you may have.

Call American Flight Adventures Today at 1-877-976-0149 to See Why We Are America's #1 Choice for Flight Adventures